Shipping policy
SHIPPING POLICY
Last updated: 31 August 2026
Thank you for shopping with Kelly Reese Angels.
We carefully prepare each order and aim to have your purchase processed and shipped as efficiently as possible. Please review the information below regarding processing, delivery and international shipping.
PROCESSING TIME
Orders are prepared after they are placed.
Our usual processing time is approximately:
1–3 business days
Processing times may occasionally be longer during:
- Collection launches;
- Promotional periods;
- Holidays;
- High-volume periods;
- Unexpected production delays.
Once your order has been shipped, you will receive a shipping confirmation with tracking information where available.
Please note that processing time is separate from delivery time.
ESTIMATED DELIVERY TIMES
Estimated delivery times begin once your order has been dispatched.
Netherlands & European Union
Estimated delivery:
2–7 business days
Delivery times may vary depending on your destination and the shipping carrier.
United States
Estimated delivery:
2–7 business days
Delivery may be handled by USPS, DHL or another local shipping provider depending on the destination and fulfilment method.
International Orders
Estimated delivery:
2–15 business days
Delivery times vary depending on:
- Destination country;
- Carrier availability;
- Customs processing;
- Local postal services;
- Remote delivery areas.
Please note that all delivery times are estimates and are not guaranteed unless expressly stated otherwise.
TRACKING INFORMATION
Where tracking is available, you will receive a tracking number once your order has been shipped.
Please allow approximately 24–48 hours after receiving your shipping confirmation for tracking information to update.
In some cases, tracking may not update immediately even though your parcel is already in transit.
SHIPPING DELAYS
Occasionally, deliveries may experience delays due to circumstances outside our reasonable control, including:
- Customs processing;
- Weather conditions;
- Carrier delays;
- Transport disruptions;
- Public holidays;
- High shipping volumes;
- Incorrect or incomplete delivery information.
Kelly Reese Angels will always aim to assist you if there is an issue with your shipment.
INCORRECT SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate delivery address at checkout.
Please carefully review your:
- Name;
- Street and house number;
- Postal code;
- City;
- Country.
If you notice an error after placing your order, please contact us as soon as possible at:
kellyreeseangels@gmail.com
We cannot guarantee that an address can be changed once the order has entered processing or has been dispatched.
If an order cannot be delivered because incorrect or incomplete information was provided, additional shipping costs may apply if the parcel needs to be resent.
LOST OR MISSING PACKAGES
If your tracking information shows that your parcel has been delivered but you cannot locate it, please:
- Check around the delivery location;
- Check with household members;
- Check with neighbours where appropriate;
- Review the tracking information for any delivery notes.
If you still cannot locate your package, please contact Kelly Reese Angels so we can help investigate the shipment with the carrier where appropriate.
If your parcel appears to be lost in transit, please contact us and we will review the situation.
Nothing in this Shipping Policy limits any statutory consumer rights that may apply to your order.
CUSTOMS, IMPORT TAXES & DUTIES
For international orders, customs duties, import taxes or other charges may apply depending on the destination country.
Unless expressly stated otherwise at checkout, these charges may be the responsibility of the customer and are determined by the relevant customs or tax authorities.
Kelly Reese Angels does not control customs charges imposed by destination countries.
Customs processing may also result in additional delivery delays.
UNCLAIMED OR REFUSED PACKAGES
If a parcel is returned to Kelly Reese Angels because it was:
- Refused;
- Not collected;
- Undeliverable;
- Sent to an incorrect address provided by the customer;
we will review the order individually.
Additional shipping charges may apply if the customer requests that the order be shipped again.
Any refund or reshipment will remain subject to applicable consumer law and our Refund & Return Policy.
DELIVERY ESTIMATES
All delivery dates shown on our website are estimates unless explicitly stated otherwise.
Although we do our best to provide accurate delivery expectations, delays can occasionally occur.
If there is a significant delay with your order, please contact us so we can investigate.
CONTACT
If you have any questions about shipping, tracking or your order, please contact:
Kelly Reese Angels
Email: kellyreeseangels@gmail.com